Airim Documentation
1.0.0
1.0.0
  • Welcome to Airim Docs !
  • Getting Started
    • Customizing Contact Form
    • Adding FAQs one-by-one
    • Importing FAQs
    • Adding Team Members
    • Customising Airim's Appearance
    • Taking Airim Live
    • Adding Vernacular Content
    • Enable or Disable Airim
    • Launching Personalization
    • Integrating with Wordpress
    • Adding CTAs to FAQs
    • Embeddables
  • Integrations
    • Integrating with Zendesk
    • Integrating with Live Chat
    • Integrating Custom Live Chat
    • Integrating with Zapier
    • ConvertFox (Gist) KB integration
    • LiveAgent KB integration
    • ConvertFox / Gist Chat integration
    • Google Analytics
    • Custom Analytics
    • Google Tag Manger
  • Widget API
    • JavaScript ( Web )
    • Using Iframe mode
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  1. Integrations

ConvertFox / Gist Chat integration

PreviousLiveAgent KB integrationNextGoogle Analytics

Last updated 6 years ago

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Step 1:

First, check if both ConvertFox and Airim's script are copied on your website

Step 2:

Then, from your Airim dashboard, go to "Settings" -> "" and select "Live Chat"

Step 3:

Select ConvertFox from the Chat applications list and click 'Activate' to enable the integration.

Step 4:

Paste the following code snippet just below the ConvertFox js snippet. This will ensure that ConvertFox widget is hidden when minimized and Airim widget is shown again.

<script type="text/javascript">
// copy paste below both airim and convertfox js scripts 
// hide the launcher on load so that only airim is visible
convertfox.chat('hide')
// open ConvertFox widget when live chat button is clicked
// hide the airim widget after opening 
window.airim('on','liveChatClick',function(){
    convertfox.chat('openNewConversation');
    window.airim('widgetHide');
})
</script>

Your users will now be able to view ConvertFox widget when they click the chat icon from your Airim widget.

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