# Importing FAQs

If you already have your FAQs hosted on any helpdesk software (such as Freshdesk, Zendesk) or on your own website pages, here is a way to import them all in 2 simple steps.

1. Click on 'Import FAQs' in the Content Manager section.

![Click on 'Import FAQs' to import your FAQs](https://661400850-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LPoxNGBEtJpoUMq31G4%2F-LR6cmptP5xBD9B0F07o%2F-LR6dvMq5HrilGjSOJc-%2Fimageedit_6_3492208503.png?alt=media\&token=90ade16c-2b8e-4195-bd77-1830025a798f)

2\. Simply choose the helpdesk software from where the import needs to be done, enter the respective URL and click 'Import'. In the example below, we chose Freshdesk as the software and airim.freshdesk.com as the URL to import FAQs from.

![](https://661400850-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LPoxNGBEtJpoUMq31G4%2F-LR6cmptP5xBD9B0F07o%2F-LR6h9-IhMKPvVhtTFKM%2Fimageedit_14_7242489378.png?alt=media\&token=1a818191-8f2d-48c8-940f-09ad0f851542)

Currently, we offer 'Import' from **Freshdesk, Zendesk, Intercom, LiveAgent, ConvertFox** and your **website's FAQ page**.

![](https://661400850-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LPoxNGBEtJpoUMq31G4%2F-Lgc0BfGcE9n0WTp16Vj%2F-Lgc2b6Cs2-ZVW7NJxOk%2FScreen%20Shot%202019-06-05%20at%208.01.41%20PM.png?alt=media\&token=260f4f5d-9288-44c3-80ce-03235010cfb0)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.airim.co/getting-started/importing-faqs-from-a-helpdesk-software.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.