Importing FAQs

How to import FAQs from a Helpdesk software or your website page?

If you already have your FAQs hosted on any helpdesk software (such as Freshdesk, Zendesk) or on your own website pages, here is a way to import them all in 2 simple steps.

1. Click on 'Import FAQs' in the Content Manager section.

Click on 'Import FAQs' to import your FAQs

2. Simply choose the helpdesk software from where the import needs to be done, enter the respective URL and click 'Import'. In the example below, we chose Freshdesk as the software and airim.freshdesk.com as the URL to import FAQs from.

Currently, we offer 'Import' from Freshdesk, Zendesk, Intercom, LiveAgent, ConvertFox and your website's FAQ page.