Airim Documentation
1.0.0
1.0.0
  • Welcome to Airim Docs !
  • Getting Started
    • Customizing Contact Form
    • Adding FAQs one-by-one
    • Importing FAQs
    • Adding Team Members
    • Customising Airim's Appearance
    • Taking Airim Live
    • Adding Vernacular Content
    • Enable or Disable Airim
    • Launching Personalization
    • Integrating with Wordpress
    • Adding CTAs to FAQs
    • Embeddables
  • Integrations
    • Integrating with Zendesk
    • Integrating with Live Chat
    • Integrating Custom Live Chat
    • Integrating with Zapier
    • ConvertFox (Gist) KB integration
    • LiveAgent KB integration
    • ConvertFox / Gist Chat integration
    • Google Analytics
    • Custom Analytics
    • Google Tag Manger
  • Widget API
    • JavaScript ( Web )
    • Using Iframe mode
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  1. Getting Started

Importing FAQs

How to import FAQs from a Helpdesk software or your website page?

PreviousAdding FAQs one-by-oneNextAdding Team Members

Last updated 5 years ago

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If you already have your FAQs hosted on any helpdesk software (such as Freshdesk, Zendesk) or on your own website pages, here is a way to import them all in 2 simple steps.

  1. Click on 'Import FAQs' in the Content Manager section.

2. Simply choose the helpdesk software from where the import needs to be done, enter the respective URL and click 'Import'. In the example below, we chose Freshdesk as the software and airim.freshdesk.com as the URL to import FAQs from.

Currently, we offer 'Import' from Freshdesk, Zendesk, Intercom, LiveAgent, ConvertFox and your website's FAQ page.

Click on 'Import FAQs' to import your FAQs