When customers want to contact the company using Airim, they click on the 'Mail' icon, fill their details and send across their message using the 'Contact Form'.
Go to Settings > Contact Options > Contact Form.
Here, you can customise the behaviour of contact form in 2 ways:
Way 1: Decide who should receive the information sent by the customers directly in their inbox. Simply enter the mail IDs of respective people.
Way 2: If you do not wish for customers to send contact you through Airim, you can disable this option. Simply disable 'Show contact form' from the same tab.