# Customizing Contact Form

## What is the 'Contact Form'?

When customers want to contact the company using Airim, they click on the 'Mail' icon, fill their details and send across their message using the 'Contact Form'.

![](/files/-LR7fjLUE2zgVN8oklAn)

## Customising behaviour of Contact Form

Go to Settings > Contact Options > Contact Form. 

![](/files/-LR7hp45KthzF_8LMpEm)

Here, you can customise the behaviour of contact form in 2 ways:

**Way 1**: Decide who should receive the information sent by the customers directly in their inbox. Simply enter the mail IDs of respective people.

![1. Decide whose inbox should hit up when customer fills the form](/files/-LR7iRmXx3COAeS9rZ69)

**Way 2**: If you do not wish for customers to send contact you through Airim, you can disable this option. Simply disable 'Show contact form' from the same tab.

![Disable Contact form](/files/-LR7jp6CC72u5iXNLGFa)


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