Airim Documentation
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1.0.0
Getting Started
Integrations
Widget API
Google Analytics
You can send all airim events to ga by adding this snippet below the airim js code
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airim('subscribe', function(event){
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if (typeof(ga) === 'function') {
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ga('send', 'event', 'airim', event.event_name, event.event_value);
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}
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})
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If you are using gtag.js - Google Tag Manager instead of google analytics script, please use the code below
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airim('subscribe', function(event){
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if (typeof(gtag) === 'function') {
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gtag('event', event.event_name, {
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'event_category': 'airim',
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'event_label': event.event_value,
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});
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}
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});
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Event name is what type of action has been performed on the widget. Event value if any is the identification number on which the action is performed. Example: event_name = faq_click, and event_value = 39. Id of the FAQ which is clicked.
Sample Event
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{
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event_cat_id: 108, // FAQ category id
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event_message: "Clicked on Question: What is life?",
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event_name: "faq_click", // name of the event
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event_obj: "FAQ",
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event_obj_id: 66,// FAQ id
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event_type: "click" ,
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event_value: "What is life?"
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}
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List of event names
- faq_click
- upvoted_faq
- cta_click
- downvoted_faq
- search
- tag_search
- contact_form_open
- notification_cta_click
- widget_open
- widget_close
- airim_live_chat_open
- live_chat_agent_blocked
- live_chat_agent_snoozed
- live_chat_agent_resolved
- live_chat_agent_status
- live_chat_agent_assigned
- live_chat_tat
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