# LiveAgent KB integration

Knowledge base imports can be managed via [Content Manager](https://app.airim.co/home/faqsManager/).

**Step1:**

To import articles from your LiveAgent account, click "**Import FAQs**" and from the dropdown list, select "**LiveAgent**".

**Step 2:**

Enter the complete **URL** of your Support page

**Step 3:**

Enter your LiveAgent API key and click **"Import**".

After a few seconds, you will be able to view all articles in your Content Manager.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.airim.co/integrations/liveagent-kb-integration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.