Airim Documentation
1.0.0
Search
K
Comment on page

Custom Analytics

You can send all airim events to your custom analytics tool by adding this snippet below the airim JavsScript code. Please modify the script accordingly.
airim('subscribe', function(event){
myCustomAnalytics('airim', event.event_name, event.event_value);
})
function myCustomAnalytics(source,event_name,event_value){
customAnalytics.send(source,event_name,event_value);
}
Event name is what type of action has been performed on the widget. Event value if any is the identification number on which the action is performed. Example: event_name = faq_click, and event_value = 39. Id of the FAQ which is clicked.

Sample Event

{
event_cat_id: 108, // FAQ category id
event_message: "Clicked on Question: What is life?",
event_name: "faq_click", // name of the event
event_obj: "FAQ",
event_obj_id: 66,// FAQ id
event_type: "click" ,
event_value: "What is life?"
}

List of event names

  • faq_click
  • upvoted_faq
  • cta_click
  • downvoted_faq
  • search
  • tag_search
  • contact_form_open
  • notification_cta_click
  • widget_open
  • widget_close
  • airim_live_chat_open
  • live_chat_agent_blocked
  • live_chat_agent_snoozed
  • live_chat_agent_resolved
  • live_chat_agent_status
  • live_chat_agent_assigned
  • live_chat_tat