Airim Documentation
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1.0.0
Getting Started
Integrations
Widget API
Custom Analytics
You can send all airim events to your custom analytics tool by adding this snippet below the airim JavsScript code. Please modify the script accordingly.
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airim('subscribe', function(event){
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myCustomAnalytics('airim', event.event_name, event.event_value);
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})
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function myCustomAnalytics(source,event_name,event_value){
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customAnalytics.send(source,event_name,event_value);
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}
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Event name is what type of action has been performed on the widget. Event value if any is the identification number on which the action is performed. Example: event_name = faq_click, and event_value = 39. Id of the FAQ which is clicked.
Sample Event
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{
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event_cat_id: 108, // FAQ category id
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event_message: "Clicked on Question: What is life?",
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event_name: "faq_click", // name of the event
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event_obj: "FAQ",
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event_obj_id: 66,// FAQ id
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event_type: "click" ,
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event_value: "What is life?"
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}
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List of event names
- faq_click
- upvoted_faq
- cta_click
- downvoted_faq
- search
- tag_search
- contact_form_open
- notification_cta_click
- widget_open
- widget_close
- airim_live_chat_open
- live_chat_agent_blocked
- live_chat_agent_snoozed
- live_chat_agent_resolved
- live_chat_agent_status
- live_chat_agent_assigned
- live_chat_tat
Last modified 2yr ago
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