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Custom Analytics
You can send all airim events to your custom analytics tool by adding this snippet below the airim JavsScript code. Please modify the script accordingly.
airim('subscribe', function(event){
myCustomAnalytics('airim', event.event_name, event.event_value);
})
function myCustomAnalytics(source,event_name,event_value){
customAnalytics.send(source,event_name,event_value);
}
Event name is what type of action has been performed on the widget. Event value if any is the identification number on which the action is performed. Example: event_name = faq_click, and event_value = 39. Id of the FAQ which is clicked.
{
event_cat_id: 108, // FAQ category id
event_message: "Clicked on Question: What is life?",
event_name: "faq_click", // name of the event
event_obj: "FAQ",
event_obj_id: 66,// FAQ id
event_type: "click" ,
event_value: "What is life?"
}
- faq_click
- upvoted_faq
- cta_click
- downvoted_faq
- search
- tag_search
- contact_form_open
- notification_cta_click
- widget_open
- widget_close
- airim_live_chat_open
- live_chat_agent_blocked
- live_chat_agent_snoozed
- live_chat_agent_resolved
- live_chat_agent_status
- live_chat_agent_assigned
- live_chat_tat
Last modified 4yr ago