Custom Analytics

You can send all airim events to your custom analytics tool by adding this snippet below the airim JavsScript code. Please modify the script accordingly.

airim('subscribe', function(event){
    myCustomAnalytics('airim', event.event_name, event.event_value);
})

function myCustomAnalytics(source,event_name,event_value){
 customAnalytics.send(source,event_name,event_value);
}

Event name is what type of action has been performed on the widget. Event value if any is the identification number on which the action is performed. Example: event_name = faq_click, and event_value = 39. Id of the FAQ which is clicked.

Sample Event

{    
    event_cat_id: 108, // FAQ category id
    event_message: "Clicked on Question: What is life?",
    event_name: "faq_click", // name of the event
    event_obj: "FAQ",
    event_obj_id: 66,// FAQ id 
    event_type: "click" ,
    event_value: "What is life?"    
}

List of event names

• faq_click

• upvoted_faq

• cta_click

• downvoted_faq

• search

• tag_search

• contact_form_open

• notification_cta_click

• widget_open

• widget_close

• airim_live_chat_open

• live_chat_agent_blocked

• live_chat_agent_snoozed

• live_chat_agent_resolved

• live_chat_agent_status

• live_chat_agent_assigned

• live_chat_tat