> For the complete documentation index, see [llms.txt](https://docs.airim.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.airim.co/support/getting-started/importing-faqs-from-a-helpdesk-software.md).

# Importing FAQs

If you already have your FAQs hosted on any helpdesk software (such as Freshdesk, Zendesk) or on your own website pages, here is a way to import them all in 2 simple steps.

## 1. Click on 'Import FAQs' in the Content Manager section.

![Click on 'Import FAQs' to import your FAQs](/files/-LR6dvMq5HrilGjSOJc-)

## 2. Select the helpdesk software

Simply choose the helpdesk software from where the import needs to be done, enter the respective URL and click 'Import'. In the example below, we chose Freshdesk as the software and airim.freshdesk.com as the URL to import FAQs from.

![](/files/-LR6h9-IhMKPvVhtTFKM)

Currently, we offer 'Import' feature from **Freshdesk, Zendesk, Intercom** and your **website's FAQ page**.

![](/files/-LR6iFXf53Q5fuCuBN4y)


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.airim.co/support/getting-started/importing-faqs-from-a-helpdesk-software.md?ask=<question>&goal=<endgoal>
```

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