Airim Documentation
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Support
  • Welcome to Airim Docs !
  • Getting Started
    • Customizing Contact Form
    • Adding FAQs one-by-one
    • Importing FAQs
    • Adding Team Members
    • Customising Airim's Appearance
    • Taking Airim Live
  • Integrations
    • Integrating with Zendesk
    • Integrating with Live Chat
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  • What is the 'Contact Form'?
  • Customising behaviour of Contact Form

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  1. Getting Started

Customizing Contact Form

How do you control the working of Contact Form in Airim?

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Last updated 6 years ago

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What is the 'Contact Form'?

When customers want to contact the company using Airim, they click on the 'Mail' icon, fill their details and send across their message using the 'Contact Form'.

Customising behaviour of Contact Form

Go to Settings > Contact Options > Contact Form.

Here, you can customise the behaviour of contact form in 2 ways:

Way 1: Decide who should receive the information sent by the customers directly in their inbox. Simply enter the mail IDs of respective people.

Way 2: If you do not wish for customers to send contact you through Airim, you can disable this option. Simply disable 'Show contact form' from the same tab.

1. Decide whose inbox should hit up when customer fills the form
Disable Contact form